Warranty
We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 90 days from the date of receipt.
If you believe your product is defective, please contact us at [email protected] and provide a valid proof of purchase (order number or receipt.) We will repair or replace the defective product, or issue a complete refund, delivery charges included. Unfortunately, we cannot offer a warranty without valid proof of purchase.
And we saved everyone unique serial number of the products in our datatbase for checking the warranty status, we will not provide any warranty if the item not purchased from us and the unique serial number of the return item cannot find out in our warranty database.
IMPORTANT THINGS TO NOTE:
-All warranty exchanges are tested in-house for proper product functionality since we always strive for customer satisfaction. If there's a problem, we want to get to the root cause of it. However, a lot of the time, we find that some users experience FWAPTU (frustration with a product that's unfamiliar). Before you return your items, take another look at the instruction manual or shoot us an email here and we'll see if we can resolve your issue. If we receive a product deemed to be in full working order after testing, we will send it back.
-A1smartshop.com® warrants against material or workmanship defects for a period of one 90 days from the date of purchase. A1smartshop.com® is not responsible for damages caused to other devices made by third parties.
-Exceptions / non-returnable items
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
-If a material or workmanship defect arises with regard to any A1smartshop.com® product, and a valid claim is received within the 90 days Warranty Period, we will at our option:
(i) repair the A1smartshop.com® product using new or refurbished parts
(ii) replace the A1smartshop.com® product with a new or refurbished A1smartshop.com® product (iii) refund the purchase price of the defective A1smartshop.com® product.
(iii) all film cameras and films will not provide the warranty aftre opened and used.
(iii) all film cameras and films will not provide the warranty aftre opened and used.
-This warranty does not cover damages caused by negligence or misuse. Under no circumstance does the warranty policy cover replacement or cost of any electric device used with our product.
-if the drones were fly lost is not under the warranty and not accept the return.
-the drones must need to return to the manufacturer for warranty, please contact us for return address.
Exceptions / non-returnable items
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
And we saved everyone unique serial number of the products in our datatbase for checking the warranty status, we will not provide any warranty if the item not purchased from us and the unique serial number of the return item cannot find out in our warranty database.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days and the Paypal service fee is not refundable.
For exchange buyer MUST return the defective item by traceable post for 1 to 1 exchange or refund, the return cost due to buyer and the Paypal service fee is not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and the Paypal service fee is not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $18, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return of the Shipping Fee:
If the customer doesn't like or need the item after receiving them, the customer has to bear the shipping fee.
In case of return due to quality problems, A1Smartshop.com will be responsible for round trip shipping fee.
If it is a quality problem, the customer needs to provide pictures or videos as the return certificate.
Exceptions / non-returnable items
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. Our policy does not entitle you to reimbursement for the return shipping costs that you may incur.
Information:
Please do not send any return items to the addresses above, returns sent to these addresses cannot be processed. If you need to return a product, please contact us as soon as possible by emailing us to [email protected]
Please do not hesitate to reach out and learn more about us at [email protected]
(For return or exchange request, please contact our support team first)
If you have any order inquiries, please provide your order number and describe your order inquiry in detail. If you have any product inquires or issues, please provide your screenshot and the videos of details about your questions. This will help us solve your issues sooner.
If you have any questions, please feel free to contact us at [email protected]. We will be happy to serve you better.
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