Warranty
We stand behind all of our high-quality products. With everything we manufacture, we use the best processes and materials available. Everything goes through intensive testing and strict quality checks. We do the little things to ensure a great product. We guarantee our products against defects in materials or workmanship for 90 days from the date of receipt.
-All products are provide the replacement only, not refundable.
-All film cameras cannot provide the warranty and replacement after the package has been opened.
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
(iii) all film cameras and films will not provide the warranty aftre opened and used.
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
And we saved everyone unique serial number of the products in our datatbase for checking the warranty status, we will not provide any warranty if the item not purchased from us and the unique serial number of the return item cannot find out in our warranty database.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days and the bank service fee is not refundable.
For exchange buyer MUST return the defective item by traceable post for 1 to 1 exchange or refund, the return cost due to buyer and the bank service fee is not refundable.
Refunds may incur fees, depending on the fee schedule. Stripe does not refund the original transaction fee.
For merchants using IC+ pricing, there may be some fees when issuing a refund, depending on your fee plan with Stripe. For other merchants, there may be fees when using bank transfers . For all other payment methods, there are no fees when issuing a refund. Payment processing, connection, and currency exchange fees involved in the original receipt are non-refundable.
A significant portion of the potential costs of payment processing stems from fees charged by banks and payment card organizations such as Visa and Mastercard. These card organizations have established fee rules applicable to refunds, and in many cases, banks and card organizations retain the full upfront costs of refund transactions. Additional fees may also apply to refunds in certain regions and for certain payment types.
We are committed to ensuring simple and transparent pricing, and our standard fees include access to various features such as fraud protection, reporting, and other tools for managing payments. To address these potential payment processing costs and to continue including these services in our standard pricing, Stripe will not refund our fees upon refund.
(**Please don't return if the product is not bought from my shop, we will refuse and ignore your return request if the product is not bought from my shop and we must saved the serial number of all products in our database and take a photo and a video for all products before we post the item to buyers.**)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at a1smartshop.com@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and the Paypal service fee is not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at a1smartshop.com@gmail.com
Return of the Shipping Fee:
If the customer doesn't like or need the item after receiving them, the customer has to bear the shipping fee.
In case of return due to quality problems, A1Smartshop.com will be responsible for round trip shipping fee.
If it is a quality problem, the customer needs to provide pictures or videos as the return certificate.
Exceptions / non-returnable items
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. Our policy does not entitle you to reimbursement for the return shipping costs that you may incur.
Information:
Please do not send any return items to the addresses above, returns sent to these addresses cannot be processed. If you need to return a product, please contact us as soon as possible by emailing us to a1smartshop.com@gmail.com
Please do not hesitate to reach out and learn more about us at a1smartshop.com@gmail.com
(For return or exchange request, please contact our support team first)
If you have any order inquiries, please provide your order number and describe your order inquiry in detail. If you have any product inquires or issues, please provide your screenshot and the videos of details about your questions. This will help us solve your issues sooner.
If you have any questions, please feel free to contact us at a1smartshop.com@gmail.com. We will be happy to serve you better.
Our Head office address:
