FAQ & Support
How can I change my shipping address?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
How long will it take for my order to arrive after I make payment?
Members who ship their orders should expect to receive their orders around within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Destination Delivery Standard:
- Asia ( Japan, Taiwan, Korea, Singapore, Malaysia, ...etc. ) 3 -7 Working Days
- Oceania ( Australia, New Zealand, New Caledonia, ....etc. ) 5 - 9 Working Days
- North America ( United States, Canada, ...etc. ) 3 - 6 Working Days
- Europe ( United Kingdom, Spain, France, Germany, Sweden, ...etc. ) 5 - 8 Working Days
- Middle East ( Israel, Turkey, Saudi Arabia, Oman Bahrain, ...etc.) 12 - 20 Working Days
- South America (Brazil, Chile, Argentina, Colombia, ...etc.) 14 - 24 Working Days
What are the payment methods available?
At the moment, we only accept Credit/Debit cards and Stripe.
What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at a1smartshop.com@gmail.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at a1smartshop.com@gmail.com
2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
Q: Do we ship internationally?
A: Yes. We are able to ship to over 200 countries & regions!
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 90 days of shipment arrival.
Q: How can I contact you regarding my order?
A: You can contact us via email at a1smartshop.com@gmail.com or by using the form located on this page. Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.
You can send us a message using the form below, We will reply you as soon as possible, thank you!
Due to working hours, we recommend that you first contact us by email. If the email has not been answered for a long time, please contact by phone, thank you!
Please do not hesitate to reach out and learn more about us at
a1smartshop.com@gmail.com
Customer Service Support: a1smartshop.com@gmail.com
If you have any order inquiries, please provide your order number and describe your order inquiry in detail. If you have any product inquires or issues, please provide your screenshot and the videos of details about your questions. This will help us solve your issues sooner.
