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FAQ & Support

How can I change my shipping address?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How long will it take for my order to arrive after I make payment?

Members who ship their orders should expect to receive their orders around within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Destination Delivery Standard:

- Asia ( Japan, Taiwan, Korea, Singapore, Malaysia, ...etc. ) 3 -7 Days

- Oceania ( Australia, New Zealand, New Caledonia, ....etc. ) 5 - 9 Days

- North America ( United States, Canada, ...etc. ) 3 - 6 Days

- Europe ( United Kingdom, Spain, France, Germany, Sweden, ...etc. ) 5 - 7 Days

- Middle East ( Israel, Turkey, Saudi Arabia, Oman Bahrain, ...etc.) 12 - 20 Days

- South America (Brazil, Chile, Argentina, Colombia, ...etc.) 14 - 24 Days

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

How do I make payments using Paypal? How does it work?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to system for your order.

It's fast, easy & secure.

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and Paypal payments.

What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at [email protected] (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at [email protected]

2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Q: Do we ship internationally?
A: Yes.  We are able to ship to over 200 countries & regions!

Q: What is the company return policy?
A: We will replace all defective units with a new item upon 90 days of shipment arrival. 

Q: How can I contact you regarding my order?
A: You can contact us via email at [email protected] or by using the form located on this page.  Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.

You can send us a message using the form below, We will reply you as soon as possible, thank you!

Due to working hours, we recommend that you first contact us by email. If the email has not been answered for a long time, please contact by phone, thank you!

Please do not hesitate to reach out and learn more about us at
[email protected]

Distribution & Partnership: [email protected]
Marketing & Media: [email protected]

Official Site Issues: [email protected]
Customer Service Support: [email protected]

If you have any order inquiries, please provide your order number and describe your order inquiry in detail. If you have any product inquires or issues, please provide your screenshot and the videos of details about your questions. This will help us solve your issues sooner.