If you are not completely satisfied with our product or happy with your purchase, please let us know. Refunds and exchanges must be requested within 30 days upon delivery. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original package with a receipt or proof of purchase.
When you issue a refund for an item that was returned after it was used or damaged by a buyer, we can deduct up to 50% of the refund to recover the decreased value of the item.
If you would like a refund, please contact us for the RMA return number and please contact us for the return address and then ship the item(s) to our warehouses
Once we receive and inspect your returns, we will send you an email notifying if the return was approved or rejected.
For exchange buyer MUST return the defective item by traceable post for 1 to 1 exchange or refund, the return cost due to buyer
EXCHANGES: If you would like to exchange your item(s), email us at email@example.com with the item number/sku (found at the end of the item title) and the item variation/color of the style that you want.
All defective products must be returned within 30 days from the date you placed your order.
It may take up to 7 business days to process your return after we receive your product.The buyer is responsible for all further shipping fees.
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). please send attachments to: firstname.lastname@example.org.
2. After we have received the returned product and confirmed the product is faulty. If our technical team determines the item is not DOA , we will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
3. Product returns must be via one of our approved shipping methods.30 Day Unconditional Refund Guarantee for Unopened & Unused Items. If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
45 Day Money Back Guarantee
For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
The customer voids the warranty if they:
- Flash the firmware of a device or root a device
- Open the body in an attempt to fix the device
- Modify, remove, customize, or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
All returns must first be authorized by A1 Support Team prior to return. Please kindly refer to the following steps in " How to a request warranty" below. For incomplete warranty requests, we reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again we reserves the right to refuse any compensation.
All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, we will offer an alternative solution.
1. The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations.
2. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
3. We will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
* ALL CLEARANCE ITEMS ARE FINAL SALE.
Please do not hesitate to reach out and learn more about us at
Our head office address:
2/F RM 4 BLK B, CHUN MAN COURT, HOMANTIN, KLN, HONGKONG.
TEL: +852 62528708
Our U.K. warehouse:
A1smartshop.com c/o Mail Warehouse
Mill Lane Industrial Estate, The Mill Ln, Glenfield, Leicester LE3 8DX, United Kingdom.
Please do not send any return items to the addresses above, returns sent to these addresses cannot be processed.
If you need to return a product, please contact us as soon as possible by emailing us to email@example.com